Wish to return or exchange an item? Please contact us by filling out the returns & exchanges form or send an email to info@goswaan.com
All Art Prints on goswaan.com are considered as customized Art Prints.
Returning goods within The Netherlands is at your expense.
Including: Promotional products or when a free shipping discount code is applied to your order. In both case, you are responsible for the return shipment.
When returning goods from another country, the costs for returning the item(s) to us will be at your expense. We recommend that you use registered post or recorded delivery. The parcel is your responsibility untill it reaches our warehouse.
Please note: we cannot accept exchanges and/or returns from a custom-made print, since they’re made according your specifications.
Terms and conditions:
- All goods must be returned complete, unworn and in the same condition as received with the original box and packaging in an undamaged and resalable condition. We only accept undamaged and unworn articles with original labels and tags.
- No refund can be issued until the goods have been received and inspected by us. At this moment inspection can take longer than usual (up to 2 weeks) due to Covid measures.
- In case of damage or incomplete articles, a 50% depreciation will be charged.
- If you are returning your order we will refund you the total order amount excluding the costs for the return shipment (additional import duties & other additional taxes).
Please find below the FAQs on returns & exchanges. If you have any further questions, feel free to contact our customerservice.
How can I return an item?
Please inform our customer service by filling out the returns & exchanges form or send an email to info@goswaan.com
You can return an article up to 14 days after receiving it. Make sure you wrap the items, with their original labels, in their original packaging. As soon as we have received your returned parcel, the total amount of your purchase will be refunded. Return shipments are at the risk of the consumer. Goswaan.com is not liable for losing or damaging returns. If the packaging of the product is damaged or missing we cannot accept the return.
Please note: we cannot accept exchanges and/or returns from a custom-made print, since they’re made according your specifications.
How can I exchange an item?
Please inform our customerservice by filling out the returns & exchanges form or send an email to goswaan.com. You can exchange an article up to 14 days after receiving it. Make sure you wrap the items, with their original labels, in their original packaging. As soon as we have received your returned parcel, the items will be refunded so that you can make a new order. Return shipments are at the risk of the consumer. Goswaan.com is not liable for losing or damaging returns. If the packaging of the product is damaged or missing we cannot accept the exchange.
Please note: we cannot accept exchanges and/or returns from a custom-made print, since they’re made according your specifications.
I have received a damaged or incorrect item
Please inform our customer service by filling out the returns & exchanges form.
Goswaan.com shall use reasonable efforts to replace damaged, defective or incorrect goods but if replacement is not possible then we will credit the total order amount to your method of payment within 30 days.
