Last Updated: [29-08-2023]
This Privacy Policy describes how GoSwaan B.V. (“we,” “us,” or “our”), trading under the names GoSwaan and Swaan, collects, uses, and discloses personal information when you use our webshop services. We are committed to protecting your privacy and ensuring the security of your personal data. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect and process various types of information, including personal information, to provide you with a seamless and personalized shopping experience. The information we collect may include:
- Contact Information: Name, email address, phone number.
- Order Information: Details about products you purchase, payment information, billing and shipping addresses.
- Communication: Correspondence between you and us via email or other communication channels.
- Usage Data: Information about your interactions with our website, such as pages visited, actions taken, and preferences.
2. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
- Fulfilling Orders: Processing and delivering your orders, updating you on order status.
- Customer Support: Addressing inquiries, providing assistance, and resolving issues.
- Communication: Sending order confirmations, updates, and promotional materials.
- Personalization: Tailoring your shopping experience based on your preferences.
- Analytics: Analyzing website usage to improve our services and offerings.
3. Data Sharing and Disclosure
We may share your personal information in the following cases:
- With Service Providers: We may share data with third-party service providers that assist us in providing our services (e.g., payment processors, shipping companies).
- Legal Requirements: We may disclose information to comply with legal obligations or respond to lawful requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.
- Consent: We may share your information with third parties when you provide us with explicit consent.
4. Your Rights
You have the right to access, correct, update, or delete your personal information. You can also object to the processing of your information and request data portability. To exercise these rights, please contact us at the email address provided below.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
GoSwaan B.V. Trading as GoSwaan and Swaan Email: info@goswaan.com
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly.
